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A passport, or other photo idea, and possibly a valid Egyptian visa.
I do not have a UNHCR Yellow Card yet.
I have recently been attacked or threatened in Cairo. I need protection from a certain person who is in Cairo. Or, I am disabled, pregnant, an unaccompanied minor, or have a serious medical condition.
1. Go to UNHCR as soon as possible, tell them of your situation, and ask for an urgent interview.
OR
1. Go to AMERA and tell them you are in a very dangerous situation, and you have not finished
your registration with UNHCR.
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I just came to Cairo and I have not registered with the UNHCR.
1. Go to the park in front of Mustafa Mahmoud (near UNHCR) and ask for registration, take your photo identification with you.
2. They will give you a form to fill out.
3. Go home and fill out the form. Return the form on the next Thursday at 8 am and the UNHCR will give you a slip with a date for a registration interview.
4. Go to AMERA and request a first instance appointment and they should schedule you for an appointment to help you write your testimony.
5. Go back to UNHCR on the day of the appointment. Bring:
a. all the members of your family
b. all of your identification
c. two passport-size photos of the head of the family
d. one photo of the other family members
e. your completed form
f. your testimony (written down if possible)
6. It is not a problem if your identification (passport) is fake, but you must tell UNHCR that it is fake. The UNHCR will know by looking at it.
7. The person who interviews you will interview every member of your family.
8. After the interview the UNHCR will give you: A Yellow Card or a letter
9. If you are Sudanese or Iraqi you will keep your Yellow card and will no have another determination interview with UNHCR. Because of the situation in Sudan and Iraq, Sudanese and Iraqis do not have to go through the RSD process. You have automatic temporary protection with your yellow card.
10. If you are not Sudanese or Iraqi you will be given a date for a refugee status determination interview when you are given your Yellow Card.
11. If you do not have a valid passport or other valid form of photo identification, you may not receive a date for your RSD interview. This is because the UNHCR must confirm with Egypt that you entered the country as you have told them. Once they confirm this information, you will be given an RSD interview date. You will receive a letter of temporary protection while they confirm with the Egyptian authorities.
12. If you have problems registering, it may be because the UNHCR believes you have registered with them before.
OR
1. If you try the above steps and cannot register, you can call AMERA and ask for a registration
team interview.
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I am sick and I need a doctor.
EMERGENCY:
1. If it is an emergency, you should always go to the closest medical facility or government hospital.
2. However, please note that Caritas can assist you with emergency medical care, but only if they are informed immediately.
NON-EMERGENCY:
1. If it is not an emergency go to All Saints and ask for a medical appointment.
2. If you are already registered with All Saints, you will pay 3 LE and see a doctor.
a. All Saints provides general medicine, antenatal care, TB clinic, and family planning advice. If they cannot meet your needs they will refer you to another hospital. All Saints will cover half the cost of all treatment. Regarding antenatal care for first time delivery, the mother must pay 150 LE at the beginning and she will be given monitoring during pregnancy, delivery, as well as food and vitamin packages. The TB clinic is free of charge.
b. Timetable for Health Clinics:
Mondays and Tuesdays: Maternity
Wednesday and Saturday: General Health Care
Thursday: Children
Saturday: General Health and TB patients
3. If you are not registered with All Saints, you will have to register first.
a. To register go to All Saints (in the morning Mon-Fri) within your first year in Cairo and ask to do a registration interview.
b. You should bring: passport, photocopies of your passport, and one picture of yourself.
c. In the interview they will ask about the reasons you left your home country, how you traveled to Cairo, where you are living in Cairo and your general situation.
d. You should return to All Saints (probably the next Monday) and pick up your All Saints card.
OR
1. If you are not able to receive care though All Saints, try a government hospital. They usually
charge 1 LE per visit and laboratory exams, x-rays and medicine are sometimes free if they have it
available. Pregnancy care is about 15LE initial charge (covers all checkups, follow-ups, x-rays,
sonar and other lab tests until delivery date) and then 40LE for a normal delivery.
OR
1. If you try all of the things above and still cannot get help, call AMERA and ask for a medical team appointment.
2. When you come to your appointment bring:
a. Your passport
b. Any medical documents you have from doctors you have visited.
3. An AMERA advisor will interview you and see if they can refer you to another service provider for care. AMERA does not have any doctors on staff, or ability to pay for your treatment; we will only help you access other providers.
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I am overly sad and cannot control my emotions. Sometimes I have outbursts, or cannot sleep or stop crying. I am worried about my health and want to talk to someone.
1. If you have been the victim of violence in your home country and this is still affecting you, call El Nadeem and ask for an appointment to discuss these issues. When they give you an appointment, ask them if you need to bring an interpreter.
OR
1. Call or visit AMERA and ask for a counseling appointment.
2. When you come to AMERA bring your passport
3. You will stay for a one-hour interview with a counselor (and interpreter if needed) who listen to your concerns and offer advice or refer you to someone else who can advise you.
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I have lost contact with members of my family who I think are still in my home country or have moved to a new country. I would like to find them.
1. Call the International Committee of the Red Cross and ask for a family-tracing interview (3379282).
2. At the interview, bring:
a. Your identification documents
b. The last address and phone number you knew of your family members
c. Any pictures you have of your family
d. An interpreter if you don’t speak Arabic or English
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I am lonely in Cairo and want to find a group of people I can relate to and spend time with.
1. Call one of the following refugee community organizations that are in your area, make plans to meet them and find a group to join
a. Sudanese
i. The Egypt Sudanese Development and Building Association of South Sudan
ii. Nuba Mountain Association
iii. Nuer Women's Group
iv. Zande Community Group
v. Sudanese Development Initiative (SUDIA)
b. Somali
i. Somali Umbrella for Development
c. Ugandan
i. Ugandan Community Group
2. Join an educational support group at AMERA. Call to learn the times for each group.
a. Somali Women's Group (In Somali)
b. Ethiopian Women's Group (In English)
c. Young Men's Group (In English)
3. Visit some of the churches or other organizations that have social events for refugees and asylum seekers.
a. All Saints
b. St. Andrew
c. Sakakini
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I have no money to buy food. Where can I find someone to give me food?
1. If you are pregnant, a TB patient, a large family, malnourished, or a single mother, you can go to All Saints and request food provisions.
2. If you are already registered with All Saints you can apply for food only once every two months. Go to All Saints on Monday at 10am to apply for food, and then go the following Wednesday at 12pm to pick up your food.
3. If you are not registered with All Saints, you will have to register first.
a. To register go to All Saints (in the morning Mon-Fri) within your first year in Cairo and ask to do a registration interview.
b. You should bring: passport, photocopies of your passport, and one picture of yourself.
c. In the interview they will ask about the reasons you left your home country, how you traveled to Cairo, where you are living in Cairo and your general situation.
d. You should return to All Saints (probably the next Monday) and pick up your All Saints card.
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My family and I need clothing to wear, where can we find someone to help us?
1. If you are registered at All Saints, go there on Tuesday at 9am and request a clothing donation. At their clothing store All Saints gives out clothing, donated by Egyptians and foreigners, free of charge. Three items per person.
2. Then go the following Thursday at 9am to pick up your clothing. You can only apply for clothing once.
3. If you are not registered with All Saints, you will have to register first.
a. To register go to All Saints (in the morning Mon-Fri) within your first year in Cairo and ask to do a registration interview.
b. You should bring: passport, photocopies of your passport, and one picture of yourself.
c. In the interview they will ask about the reasons you left your home country, how you traveled to Cairo, where you are living in Cairo and your general situation.
d. You should return to All Saints (probably the next Monday) and pick up your All Saints card.
I am very vulnerable and need money. Is there anyone who can help me?
1. Unfortunately most of the organizations that help refugees refuse to give money. Caritas is the only organization that does give money as a policy, but it is extremely difficult to qualify for their help.
2. If you are an unaccompanied minor, or are in an extreme emergency situation, you should go to Caritas and tell them of your situation. If you are an adult in an extreme condition you may qualify for a one-time grant.
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